Car Dealerships & Service Centers

No more lost customers

How to stop losing clients to overloaded phone lines, missing recordings and chaotic communication – and get everything under control with a single system.

How many customers went to the competition simply because they couldn't get through?

A network of car dealerships with several branches. Customers call wanting to book their car in for service – but the lines are overloaded. Operators answer phones on a range of devices, and occasionally someone uses a personal mobile. Management has absolutely no overview of how many people never got through and how many of them went to the competition.

How many customers did you lose just last week? The truth is, you simply don't know.

Four problems that cost money every day

A black hole for missed calls

There's no record of who failed to get through. The customer waits a moment, then hangs up and calls the competition. You never even find out.

Missing call recordings

The customer claims: „I never ordered this repair at all." The company has no way to prove otherwise – calls from personal mobiles aren't recorded and can't be traced.

Chaos across devices and systems

Operators have no unified system. Nobody knows who is currently logged in, who took a call or on which device. Coordination is almost impossible.

We don't know who's calling

There's no caller identification on incoming calls. The operator doesn't know the customer's name, history or which branch they're calling – every call starts from scratch.

The Solution: deploying Sevio

How we solved it:

The company deployed Sevio via API directly into its internal system (this can also be Raynet or Pipedrive). We assigned them dedicated numbers and set up smart routing to specific queues and branches as needed.

Employees installed the Sevio app on their mobiles – it works like an ordinary phone, but everything stays in the central system. One extension, logged in on PC and mobile at the same time.

What this means in practice

API integration into the existing internal system
Dedicated premium numbers with smart routing
The Sevio app on mobile – the same experience as a company phone
One extension, multiple devices at once (PC + mobile)

Examples of brands that trust us

What the company gained after deploying Sevio

100%

Missed calls under control

10×

Fewer disputes and complaints

0

Lost SIM cards

Operators know exactly who to call back. No customer is left without a response and management has it all under control.

All calls are recorded and instantly traceable. No more arguments about „who promised what to whom".

No more hassle reclaiming SIM cards when an employee leaves – you just change the password in Sevio.

The caller's name is displayed on every incoming call – no matter which device or branch the customer called. Everything is managed centrally from one place.

Everything under control - finally

Sevio isn't just a phone system. It's a tool that gives management visibility, operators confidence and customers the feeling that they're well looked after. The result? Fewer lost customers, fewer disputes, less stress.

Call overview - a complete record of incoming, outgoing and missed calls in one place.
Data security - call recordings, centralised access management, no dependency on personal SIM cards.
Fast deployment - API integration into the existing system without having to change the whole infrastructure.

Want to see Sevio in action?

Book a free demo and find out how Sevio can help you.

Contact

Email: vit.sevcik@sevio.cz
Tel: +420 737 990 668

Discover what SEVIO can do for you.

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