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Why choose SEVIO?

SEVIO is a sophisticated solution for call centers and switchboards — it transforms disorganized operations into an efficient, transparent system that supports the growth of your business. Say goodbye to Excel spreadsheets; it's time to switch to a professional platform.

Up to 3x higher efficiency

Thanks to the predictive dialer, operators spend their time actually making calls, not waiting. More calls mean more business opportunities.

Seamless integration with CRM

Native integration with Pipedrive, Raynet, and other systems. All customer information is available in one place, directly in your CRM.

AI integration

Save time and routine tasks. Artificial intelligence transcribes calls into text and creates brief summaries for you. Voicebots and chatbots can handle initial contact with customers and do the most laborious part of the work for you.

Detailed statistics and reporting

Get a complete overview of operator performance, line utilization, and campaign results. Optimize processes based on real data.

Cloud solution without worries

No investment in hardware. Fast deployment within 48 hours, high availability, and Czech technical support are a matter of course.

Customized solutions

Whether you need to handle incoming calls (HelpDesk) or outgoing campaigns (sales, acquisition), SEVIO will adapt to your needs.

What can SEVIO do?

Explore key features that will make your work easier. This section will show you what tools are available for call management, automation, reporting, and team management.

Call management

Manual dialer

It automatically assigns contacts from a pre-prepared list, and the operator dials the numbers by clicking on the phone icon. This gives them enough time to calmly prepare for the actual call with the client.

Predictive dialer

They automatically dial numbers and connect the customer to an operator only when the customer picks up the phone. This increases operator efficiency by up to 3x.

IVR (Interactive Voice Response)

Multi-level menu for automatically routing callers to the right departments.

Missed call management

The system automatically records missed calls and alerts you to the need to return the call.

SMS communication

Send and receive SMS messages directly from the interface, including the use of templates.

Simple CRM

Contact cards

Each contact has its own card with an overview of basic information – name, phone number, email address, contact and delivery addresses, and other information. Custom fields are also available, which you can name according to your needs.

Survey questions

You can easily save answers from a pre-prepared list of questions for each contact. You can then easily export and evaluate this data in Excel.

Orders

For each contact, you can record orders from a pre-prepared product catalog. Order data can be easily exported to Excel.

Search for data via ARES or Google

Just enter the name, ID number, or VAT number, and with one click on the appropriate icon in the contact card, you can quickly find a person or company via ARES or Google.

Integration and automation

API interface

The open API allows deep integration with any external system (CRM, ERP).

Native CRM integration

Direct connection to Pipedrive, Raynet, and ARES. Calls and SMS messages are automatically paired and logged.

AI call transcription and summarization

Artificial intelligence transcribes calls into text and creates brief summaries. Voicebots and chatbots handle initial contact with customers and do the most labor-intensive part of the job.

Reporting and statistics

Detailed operator statistics

Track the performance, working hours, breaks, and productivity of each team member.

Management dashboards

Get an overview of key metrics in real time on clear visual panels.

Data export to Excel

All data about calls, campaigns, and results can be easily exported for further analysis.

Management tools

Operator console

Ergonomic and clear interface for operators with all the necessary information and tools, such as an overview of completed and missed calls, scheduled calls, logging into switchboard queues and dialer campaigns.

Call campaigns

Easily create and manage campaigns for calling customers with the option to import contacts from Excel. Choose either manual or automatic dialing.

Shift management

Plan shifts and let the system automatically log operators in and out of queues.

We don't want to brag.
That's what they said.

Sysmex CZ s.r.o.
Thanks to the SEVIO system, the quality and availability of telephone support we provide to our customers through our central technical hotline center has improved significantly. We particularly appreciate the customizable and stable integration with CRM platforms, the extensive possibilities for adapting the system to our specific needs, and the supplier's helpful approach. After more than ten years of actively using the SEVIO system, we can confidently describe it as a modern, stable, and user-friendly solution that significantly contributes to the growth of our organization and the improvement of our customer support. We recommend SEVIO to all companies looking for a professional telephone system with the option of individual customization, while also wanting to optimize their costs and operational processes.

Petr Bém

Service Director CZ

The National Quitline has been working with SEVIO for many years. We greatly appreciate their professional approach and the high level of support they have provided us with over the long term. As a non-profit organization, we often have specific requirements for system modifications and updates – SEVIO always strives to find solutions that are practical and user-friendly for us.
We can recommend working with SEVIO with complete confidence.

Zuzana Hrzalová,

Directorate of the National Quitline

At MasterDC, we use a telephone exchange from Sevio.
It handles all calls directed to MasterDC and sorts them into queues. After years of use, we particularly appreciate the speed and reliability of the solution.

Martin Danielka

MasterDC Data Center Manager

Other companies,
that trust us

FAQ

Yes, you do. Neither Raynet nor Pipedrive have their own telephone exchange, so it is necessary to connect them to an external one, such as SEVIO. This allows you to conveniently make calls from the CRM by clicking on the phone icon next to the contact, and when a call comes in, the caller's card will automatically open. You can also easily create new contacts, activities, or call and SMS records.

The basic version of the SEVIO telephone exchange is available for CZK 1,600 per month excluding VAT. The price includes everything you need for incoming and outgoing calls, missed call logs, call recording, and an IVR tree. It also includes a mini CRM for storing and managing contacts.

Yes. Just create a calling campaign and upload contacts directly from Excel. Then simply open individual tabs and call customers with a single click. All call recordings and your notes are saved directly to the contact. We would be happy to show you everything in a live demo – get in touch!

Yes. All you need to do is purchase a SEVIO telephone exchange and insert a SIM card into our GSM port. You will then be able to make calls from your mobile phone via the exchange, and all recordings will be stored directly in SEVIO. The solution starts at CZK 2,290 per month. We will be happy to prepare a customized offer for you.

Streamline communication.
Triple your opportunities.

Why choose SEVIO?