Reporting and statistics

Do you need to know how your telephone communications are performing?
Check out the dashboards for stats on incoming and outgoing calls, lines, operator efficiency, and queue utilization.
See how reachable your contacts are in calling campaigns and check how much time your operators spend in the call center or on breaks.

Export Calls, Recordings, SMS

Export calls, recordings, and SMS messages with a single click. Filter reports by period, operator, or line, and download them as Excel files or recordings in bulk as ZIP files (WAV/MP3). Open API and CRM integration make further processing and reporting easy.

Dashboards (operator and campaign effectiveness)

SEVIO dashboards show operator performance and campaign success in real time. Track conversions, call lengths, SLAs, queue utilization, and compare shifts or teams. Advanced statistics and a real-time panel quickly reveal weak spots.

Time spent in the call center

See the actual time spent by operators: first/last call, net performance vs. time spent on breaks. Overview by day and operator. Exports to Excel.

Campaigns

Get ongoing reporting on your call campaigns with clear dashboards: callability, conversion, operator performance. Historical and real-time overviews, tags/categorization, Excel/CSV exports, and API for CRM. Customize reports and wallboards to suit your needs.

Realtime panel

The Realtime panel provides online monitoring of call centers or switchboards and displays the current status of ongoing calls, call queue utilization, and other metrics in real time. It provides clear wallboards on the screen or in the browser, ideal for team monitoring.

Custom reports

Can't find the reports you need in SEVIU? We can prepare custom reports tailored precisely to your KPIs.

FAQ

In the "Calls" module, enter the "FROM/TO" date and click on the Export call recordings button. This will download the recordings for the given period from the system as a ZIP archive. Each recording contains meta information about the time, client (name, phone number), and operator (name, phone number) in its name.

Yes, as an MS Excel spreadsheet. You can also export graphs generated by the system from data stored in the switchboard as PNG files. You can then insert these images into your reports.

Real-time dashboards, exports to Excel, and clear statistics in one place.
 Keep your call center performance under control

Try SEVIO reporting
Get an overview of calls, automate routines, and have more time for customers. Sevio connects your team, CRM, and phone calls into one simple tool.
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