Integration and automation
Use your telephone switchboard only for communication and your current CRM system for data management. Thanks to automation, the switchboard will enter data about calls, their content, call recordings into your CRM and create other activities (missed calls, outgoing and incoming SMS).
Pipedrive CRM
-
Connect SEVIO with Pipedrive: automatic synchronization of activities - logging calls and SMS messages into CRM.
-
Direct calls and recordings right in Pipedrive.
Raynet CRM
-
Connect SEVIO with Raynet CRM: calls and SMS in CRM, automatic opening of client cards, calling and sending SMS directly from Raynet
-
Simple setup, regular data synchronization, and reporting on dashboards for faster business.
REST API
-
The SEVIO REST API connects the switchboard and call center to your systems.
-
You can create your own statistics based on data from SEVIO.
AI
-
Integration with AI tools for automatic transcription of calls into text and their summarization.
FAQ
- Thanks to automation, the CRM switchboard can create activities for incoming or outgoing calls, their recordings, SMS communication, or missed calls.
- The content of calls can be transcribed into text using AI and saved as text directly in CRM. This gives you the advantage of full-text search in recorded communications.
- Using the REST API offered by SEVIO. Thanks to the REST API, you can make calls directly from your CRM, obtain information about calls, access call recordings, SMS communication, and other information.
- Yes, if your CRM allows integration via REST API (an interface through which systems communicate with each other).
