How SEVIO simplified phone calls and doubled team productivity

Initial situation

A company that regularly calls its customers to offer services and support used to have a simple but very impractical system: each operator called clients from Excel using their mobile phone.

This caused several fundamental problems:

No central overview – everyone had their own file, data was not shared.
Communication confusion – no one knew what had been agreed with the client during the previous call.
Recordings were missing – it was not possible to verify what had been said in previous communications.
Time wasted – numbers had to be searched for and dialed manually.

Solutions with SEVIO

After switching to SEVIO, the team got rid of Excel spreadsheets and inefficient dialing. They started using mini CRM directly in SEVIO, which brought:

All contacts clearly arranged in one place
Call scheduling and organization, including callback reminders
Ability to write notes directly on the client card
Access to call recordings – every operator knows exactly what their colleague promised the client

This ensures that all team members always have a complete overview and can seamlessly follow up on previous communications.

Results

Thanks to SEVIU, a company that was lost in spreadsheets and had no overview of its communications has become an organized and efficient team. Operators now call faster, more efficiently, and with better results—and customers have a better experience.

2× higher productivity

Manual searching and dialing of numbers is no longer necessary.

Simpler work with contacts

Everything is in one place and shared between operators.

Better customer service

Thanks to recordings and notes, operators have all the important information before they even call the client.

Do you want to increase the productivity of your sales team? Discover what SEVIO can do for you.

I want a free consultation