Campaigns, calls, and SMS

Smart management of call campaigns and communication in one.

Incoming calls

Give your customers the assurance that they will get through quickly, easily, and without frustration, and that their call will be handled. In the SEVIO system, callers are quickly transferred to the right operator. If necessary, SEVIO can use an IVR menu or AI voice assistant, voicebot. The availability of operators and their response speed is up to you. SEVIO will take care of the rest.

Missed calls

You always have a current list of missed calls at your fingertips. The operator can call the caller back and deal with their request efficiently.

IVR - Intelligent Response System

Route calls from public numbers to specific queues. Add operators to the queues who are able to handle calls to the given number. You can use the switchboard whenever you want to direct the caller to an operator who can help them.

Recording conversations

Record phone calls. You can return to them later and either play them back, transcribe them verbatim, or summarize them into text and work with that.

Calling clients - outgoing calls (sales)

Manual dialer

  • Dial by clicking on a phone number from your contact list, organize contacts into campaigns based on the nature of the project you are working on.
  • Move processed cold contacts to other campaigns for detailed elaboration. It is also possible to mask them using postal codes.

Predictive dialer

  • Don't waste time dialing calls and listening to ring tones. Have the client transferred to your phone the moment they pick up the receiver.
  • This will save you a lot of time, which you can devote to other clients. It is also possible to mask your location using your postal code.

Call recording

  • Recordings of calls with clients, including transcripts of the call content or a summary of the call, are available directly on each client's card.

CRM integration

  • Call cold contacts in manual or predictive dialer campaigns and only process converted contacts in an integrated CRM system (Raynet, Pipedrive, your system).

Voicebot – why it's good to have one

  • Use a voicebot to call cold contacts or existing clients to offer your services or products.
  • This will save you operator time and part of your labor costs.

Call interception

  • Monitor your operators' work online and intervene in a call if an operator is handling it incorrectly.

SMS

Two-way communication

Communicate with your clients via SMS directly from the application or from a connected CRM system. All messages are stored in the client's file in both the SEVIO system and the CRM system.

History of SMS

Keep a record of SMS communication history in the client card in SEVIU or in the contact card in your CRM system.

Integration with CRM - recording SMS content in CRM

You can store the content of received and sent SMS messages directly with the contact in your CRM system. You can even send a reply to the SMS message directly from the contact.

FAQ

Yes. A GSM gateway can be connected to the telephone exchange, allowing you to make calls and send and receive SMS messages.

Yes, and you can even choose whether you want to record everything or just certain lines or specific types of calls. The recordings will help you with support or generating business, because you will either know what to offer the client next, since they bought this and that from you six months ago, or if they complain about something, you will know exactly what bothered them and you can play it back whenever you want.

SEVIO records calls and can transcribe them into text and create summaries.

This is what our campaigns are for. You can divide your clients into specific campaigns, you have context, and if you want to be as effective as possible, you can also use a predictive dialer.

Yes, we have a predictive dialer where you can define campaigns according to your needs and don't waste time dialing clients; you receive ready-made calls right away.

Smart calling without unnecessary delays.
 Boost operator performance with communication automation.

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